We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a refund. You will be able to return your items for store credit within 30 days of receiving your items. After 30 days, you will not be eligible for a return for a refund or store credit. Items sent back to us without first requesting a return will not be accepted. 

To return your items for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging*. You’ll also need the receipt or proof of purchase. Please note that there is a 5% restocking fee and you will be responsible for all associated shipping costs if you are returning for a refund back to your original payment method.  

To return your items for store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that there is a 5% restocking fee for all returns for store credit. You will not be charged for associated shipping costs if you are returning for store credit.  

To start a return, you can fill out the form on our website here and our customer service team will be in touch with how to proceed.  For our full return policy, please visit Our Policies page. 

Live Grund orders are processed within 7-12 business days for standard delivery and 2-3 business days for expedited delivery. Orders ship from South Carolina, so please account for transit time to your address.  

If you would like to avoid shipping costs, we offer free shipping on orders of $250 or more. Shipping rates are determined by our delivery carriers and generally range from $8.00-$12 for a small order, $15-$20 for a medium order and $25-$35 for a large order. Shipping charges are determined after discounts and before taxes. Grund uses both USPS and FedEx as methods of delivery.  

Customers are notified by email when their shipment is sent, delivered and initially ordered. When a product is ordered, the initial email contains an item number. If you have any questions about your shipment and would like to contact customer service, please have that order number available so the customer service team can better assist you. 

If you would like to contact customer service about an order, send an email to customerservice@livegrund.com. If you choose to email customer service, please include your order number within your message so our team can better assist you. 

For more information, please visit our FAQ page here.